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*Special order items, Seasonal/holiday, Fabric, Yarn and shipping costs are excluded. If an items package or shrink-wrap has been opened or any item components missing, it cannot be returned. Return guarantee is for an E-coupon to use on a future order (same as cash discount). Due to processing costs we do charge 20% restocking fee for credit card refunds.
If a Knitcetra product does not meet your expectations, return it for an exchange or a prompt refund of the product purchase price. (See Conditions below). For 30 days there is a no questions asked return guarantee, so there is zero risk.
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Recommended reading:
Testimonials
Safe Purchase Promise
Return to Help Menu*Special order items, Seasonal/holiday, Fabric, Yarn and shipping costs are excluded. If an items package or shrink-wrap has been opened or any item components missing, it cannot be returned. Return guarantee is for an E-coupon to use on a future order (same as cash discount). Due to processing costs we do charge 20% restocking fee for credit card refunds.
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