Returns
We want you 100% satisfied with your experience at Knitcetra.com! You may return an unopened/unused item for a refund within 30 days of the date you ordered the product (including gifts) for a full refund, less shipping in the form of an in-store credit.  Refunds to credit cards are less 20% restocking fee. Fabric, Yarn, Charts, Clearance items and all seasonal or holiday items are excluded from this offer and are final sales.

Shortly after receiving the item, we will send you an email to confirm that we received the product. All refunds are processed on the 15th and 30th of each month. We only accept returns if your item was purchased directly from our company online, by phone or by mail. Sales are final after 30 days.

Refunds
If you purchased the product with a credit card/check/money order or cash and want to return it, we issue an in-store coupon that you can use on your next shopping visit. OUT-OF-STOCK or DISCONTINUED items are refunded with a credit to your credit card if paid by card (within allowable time). If you paid by check or money order and need a refund by check, there is a $5 processing fee. Gifts that are returned will be credited in the form of a gift certificate.

Chargebacks and Stop payments Each incident of a check being returned incurs a $50 bounce check fee. If a customer charges back a payment to their credit card, even if it is in error, per posted policy, you agree to a $75.00 administrative and research service fee.   This is in addition to any applicable fees and monies due. Should stop payment or chargeback fees not be paid, the debt may be listed on the customer''s 3 major credit bureau reporting agencies. In the event that a chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a chargeback abuser database. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback (if goods shipped) + $75 for processing fees by Wire Transfer.  Fraudulent chargebacks and stop payments are reported to the local authorities, the F.B.I., the U.S. Secret Service and Interpol. Please contact us if you feel you need to issue a chargeback and we will schedule the due credit for a credit to you card per policy. 

Cancelled Orders
If you would like to cancel your order, please send an EMAIL US. PENDING orders can be cancelled. PROCESSING orders incur a 20% restocking fee. SHIPPED orders are not refundable unless returned.  Please see chargeback and stop payment policy above.

Damaged Package
If the item is shipped by USPS, please call your local Postmaster to report the damage and keep all packaging! They will instruct you how to file a claim (if available) with the USPS.  Please Note: You must notify Customer Service of a shipping discrepancy no later than 14 days from the invoice/ship date.Requests received after 14 days can not be honored.

Return to Help Menu